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Calibration and Repair

ATTENTION: As of April 1 2019, we are now accepting 24 or 48 hour rush calibration/repair service requests.

Maintenance and repair

Viscometer Service and Calibration

AMETEK Brookfield Viscometers are known for their reliable performance, ease of use, flexibility, and long lifespan. Whether you own an AMETEK Brookfield Dial Viscometer or a DVNext Rheometer, we are happy to help you keep your AMETEK Brookfield instruments running at top performance to help you consistently deliver quality products.

Our team of experienced, well-trained, certified service technicians are committed to supporting your service needs with an unmatched service program at our ISO certified facility in India. With every viscometer sent to our facility for service, here is how we ensure quality performance:

  • Replacement of pivot point and jewel bearing. Ball-bearings are replaced if needed.
  • Checking of shaft and replacement if necessary.
  • Checking spindles for thread wear and shaft straightness.
  • Checking of pivot cup thumb screw hole for wear. Checking of all bearings, lube, and grease as needed.
  • If accessories are sent, they are checked for fit, wear, and alignment.
  • Set and verify calibration against an ISO certified Master Viscometer.
  • Generate and print the following documents for your records:
    • AMETEK Brookfield Calibration Certificate
    • Service Order Report
    • NIST Traceability Certificate (provided at additional charge, if requested)

AMETEK Brookfield Service Warranty: All serviced AMETEK Brookfield instruments are warranted to be free from defects in workmanship and materials. If found to be defective in workmanship or materials, return your instrument within 30 days from date of repair and it will be repaired at our factory without charge.

NOTE: We do not sell service parts or authorize any resellers, distributors or 3rd parties to service AMETEK Brookfield instruments in India. If you need on-site service, please contact us.

For receiving instructions on how to return your instrument for repair, calibration, and services, contact Mr. Meghraj Desai. He can be reached at meghraj.desai@ametek.com / +91-6361 401727

Returning your instrument for service and calibration

Please note that AMETEK Brookfield recommends returning your instrument to us on annual basis for our Calibration and Certification Service to help maintain consistent readings.

You may return your instrument to our workshop in Mumbai, India, or you may want to consider having our trained technicians perform service at your facility through our on-site service program. Please contact brookfield-india.service@ametek.com to find out how much it would cost to have one of our engineers visit you. On-site service is beneficial to customers with multiple instruments or those who cannot afford to be without their instrument for any length of time.

A Special Note for Users of Thermosel Containers/Controllers and Helipath Stands: If you are not experiencing a problem with these accessories, they should not be returned with the instrument for repair.

What Should You Return? If you are using a Cone/Plate instrument, all cones and cups used with that instrument need to be included. If you are using a standard AMETEK Brookfield Viscometer/Rheometer, all LV disk spindles and RV/HA/HB disk spindles should be sent so that we may check and straighten if necessary. All instruments should be returned in their carrying cases. Laboratory stands do not need to be returned unless you are experiencing a problem with them.

How to Return Instruments

If you cannot be without an instrument for that period of time, we suggest you consider requesting a loan instrument from us as a temporary replacement while repairs are being performed.

Loan Instruments are available from AMETEK Brookfield should you need a temporary replacement while yours is in for service. Please contact AMETEK Brookfield for pricing and availability. Please note that now is the right time to replace your viscosity standard fluids or purchase a viscal kit. AMETEK Brookfield recommends that you replace your viscosity standards on an annual basis.

If you still have questions on what to do, please contact us at brookfield-india.service@ametek.com